Refund policy

At Mosaic Ave, we want you to love every piece you pick—but if it’s not quite right, we’re here to make things easy.

Refund Window

You can request a refund for eligible items within 30 days of delivery. After that, all sales are considered final.

Refund Eligibility

To be eligible for a refund, your item must be:

  • Unworn, unwashed, and undamaged
  • Returned in original packaging with tags attached
  • Approved by our team

How Refunds Work

  1. Submit a Return Request from your account under “Orders”
  2. Once approved, we’ll provide return instructions and a shipping label (if applicable)
  3. After we receive and inspect the return, we’ll issue a refund to your original payment method within 5–7 business days
  4. You’ll get an email confirmation once your refund is processed

Return Shipping Costs

  • If your item arrived damaged or defective, we’ll cover return shipping.
  • For all other returns, customers are responsible for return shipping costs.
  • Exchanges are always free

Non-Refundable Items

We do not offer refunds on the following:

  • Intimate Apparel & Bodysuits (e.g., underwear, lingerie, bralettes, shapewear)
  • Earrings & Pierced Jewelry
  • Beauty Products & Tools
  • Final Sale or Clearance Items
  • Customized or Personalized Items
  • Items that are worn, washed, or missing original packaging/tags

Questions?

If you need help with your return or refund, feel free to reach out through our Contact Us page. We’re always here to help.

Because at Mosaic Ave, your happiness is just as important as your style.